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Archive Access
MTI doesn’t stop at providing you the capability to send complete,
informative intelligent statements, letters and e-bills to your
customers. Our ArchiveAccesssm
product takes the next step by providing the exact image of current
and historical documents to your customer service representatives
through any standard web browser software. This provides your CSR
the ability to see exactly what the customer sees, enabling the
CSR to help the customer more efficiently, by spending less time
searching for information on each call.
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MTI’s ArchiveAccesssm
product gives you the ability to exceed your customer service standards
by providing capabilities to immediately print, fax or e-mail the
statement with only a click of a mouse. These capabilities combined
with a significant reduction in call duration make ArchiveAccesssm
a powerful customer service tool. |
